Privacy Policy

Effective Date: August 22, 2026
Last Updated: August 22, 2026

Redeemer’s House (“Redeemer’s House,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, www.theredeemershouse.org (the “Website”), communicate with us, submit an application for counseling or coaching, make a donation, sign up for communications, or otherwise interact with Redeemer’s House online.

Because Redeemer’s House provides counseling and coaching services, some of the information we receive may be highly sensitive, including information related to your mental, emotional, physical, relational, or spiritual well-being. We take the confidentiality and security of this information seriously.

This Privacy Policy applies to information collected through our Website and other online interactions with Redeemer’s House. It does not replace any separate informed consent, counseling or coaching agreement, notice of privacy practices, confidentiality policy, or other agreement that may apply to individuals receiving services from Redeemer’s House or one of its providers.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect information you voluntarily provide to us, including when you:

Submit a counseling or coaching application;
Contact us through a website form, email, or other communication method;
Request information about counseling, coaching, retreats, or other services;
Sign up to receive our email newsletter or other communications;
Make a donation;
Register for or participate in an event;
Volunteer with or otherwise support Redeemer’s House;
Communicate with our staff, therapists, coaches, or other representatives; or
Otherwise provide information to us.

Depending on the nature of your interaction, this information may include:

Name;
Email address;
Mailing address;
Telephone number;
Church or ministry affiliation;
Information about your role in ministry;
Information about family or household members;
Information about your counseling or coaching needs;
Information concerning your mental, emotional, physical, relational, or spiritual well-being;
Other information you choose to provide;
Donation or transaction information; and
Any other information included in a form, application, message, or other communication you submit to us.

Please do not submit highly sensitive personal, medical, financial, or other confidential information through a general website contact form unless the form specifically requests that information and is designed to receive it securely.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

This information may include:

IP address;
Browser type and version;
Device type;
Operating system;
Pages visited;
Links or buttons clicked;
Referring website;
Approximate geographic location;
Date and time of your visit;
Time spent on pages; and
Other information about how you interact with the Website.

We may use this information to understand how visitors use our Website, improve website functionality and content, monitor website performance, maintain security, and better understand our audience.

Cookies and Similar Technologies

Our Website and third-party service providers may use cookies and similar technologies.

Cookies are small files placed on your device that help websites recognize your browser and remember certain information. We may use cookies for purposes such as:

Essential website functionality;
Website security;
Remembering preferences;
Understanding website traffic and usage;
Measuring the effectiveness of our communications and marketing; and
Improving your experience on the Website.

The specific cookies and technologies used on our Website may change over time.

You can generally adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

If our Website uses a cookie-consent or preference-management tool, you may also be able to manage certain cookie preferences through that tool.

2. How We Use Information

We may use personal information for legitimate organizational, administrative, service-related, and communication purposes, including to:

Respond to inquiries and requests;
Review and process counseling or coaching applications;
Determine eligibility for services;
Connect individuals with an appropriate therapist or coach;
Provide and coordinate counseling, coaching, or other services;
Communicate with individuals regarding services or applications;
Process donations and provide donation-related communications;
Send newsletters, ministry updates, event information, and other communications when permitted;
Coordinate volunteers, church partners, and ministry partners;
Register individuals for events or programs;
Improve our Website, services, programs, and communications;
Understand how visitors use our Website;
Maintain the security and integrity of our systems;
Detect, prevent, and respond to fraud, abuse, security incidents, or other unlawful activity;
Comply with applicable legal and regulatory obligations;
Protect the rights, safety, and property of Redeemer’s House, our clients, staff, providers, supporters, and others; and
Carry out other purposes disclosed at the time information is collected or with your consent.

We do not sell personal information for monetary compensation.

3. Counseling and Coaching Information

Redeemer’s House provides confidential, Christ-centered counseling and coaching to ministry leaders and their families. Our care process may involve the collection of information that is particularly sensitive or that may constitute health-related information.

Information submitted as part of an application or care process may be reviewed by authorized Redeemer’s House personnel and, when appropriate, shared with the therapist or coach assigned to provide services.

The confidentiality of counseling and coaching information is governed not only by this Privacy Policy but also by applicable professional, ethical, legal, and clinical requirements and by any applicable counseling or coaching agreements or notices provided to clients.

The Website itself should not be considered a substitute for a secure client portal or other secure method of communicating confidential clinical information.

If you are a current or prospective client, please use the communication method specifically provided by Redeemer’s House or your therapist/coach for transmitting sensitive clinical information.

4. How We Share Information

We may share personal information in limited circumstances and as reasonably necessary to operate Redeemer’s House and provide services.

Depending on the circumstances, information may be shared with:

Service Providers

We may use third-party companies and individuals to help us operate our organization and Website. These providers may assist with services such as:

Website hosting;
Website forms;
Counseling or coaching applications;
Secure client communications;
Scheduling;
Email communications;
Donation processing;
Event registration;
Data storage;
Website analytics;
Technology support; and
Other administrative or operational functions.

These service providers are permitted to access information only as reasonably necessary to perform services on our behalf and are expected to protect the information they receive.

Therapists, Coaches, and Care Providers

Information relevant to providing counseling or coaching may be shared with the therapist, coach, or other authorized care provider involved in your care.

Church or Ministry Partners

Redeemer’s House may work alongside churches and ministry organizations that support individuals receiving care. We will not disclose confidential counseling or coaching information to a church, ministry, employer, donor, or other organization simply because that organization supports Redeemer’s House.

Information will be shared with third parties only when permitted by applicable law and, when required, with the individual's authorization or consent.

Legal and Safety Circumstances

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law, regulation, legal process, subpoena, or court order;
Protect the rights, safety, or property of Redeemer’s House or others;
Investigate suspected fraud, abuse, or unlawful activity;
Respond to a security incident; or
Address an emergency or other circumstance in which disclosure is permitted or required by law.

For counseling and clinical information, any disclosure will be handled in accordance with applicable confidentiality requirements and professional obligations.

Business Transfers

If Redeemer’s House is involved in a merger, reorganization, restructuring, sale, acquisition, dissolution, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

5. Donations

If you make a donation to Redeemer’s House, your payment may be processed by a third-party payment processor.

We generally do not receive or store your complete credit card or debit card number when a third-party payment processor handles the transaction. Payment information is handled according to the applicable processor's privacy and security practices.

We may retain information associated with your donation, such as your name, email address, mailing address, donation amount, donation date, and other information necessary for accounting, tax reporting, donor acknowledgment, and relationship management.

6. Email Communications

If you subscribe to our newsletter or other communications, we may use your name and email address to send you information about:

Redeemer’s House;
Ministry updates;
Stories and educational resources;
Events;
Volunteer opportunities;
Prayer opportunities;
Fundraising campaigns;
Ways to support our mission; and
Other communications related to our work.

You may unsubscribe from marketing or newsletter communications at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related communications when necessary, such as information regarding a donation, application, event registration, or other interaction with us.

7. Unsolicited Messages and Advertising

Redeemer’s House does not permit the use of unsolicited messages, including unsolicited commercial email, text messages, direct messages, or other forms of electronic communication, to advertise or promote this Website or Redeemer’s House without the recipient’s consent.

We do not authorize third parties to use personal information obtained through this Website to send unsolicited advertising or promotional messages.

Redeemer’s House is committed to responsible communication practices. Individuals who choose to receive communications from us may opt out of promotional or marketing communications at any time by using the unsubscribe instructions provided in the communication or by contacting us directly.

We do not sell or rent personal information for the purpose of enabling unsolicited advertising or marketing.

8. Analytics and Website Services

We may use third-party analytics and website technologies to understand how visitors interact with our Website and to improve our online presence.

These services may collect information such as IP address, device information, browser information, pages visited, referring URLs, and interactions with the Website.

Third-party providers may use cookies or similar technologies in connection with these services.

We encourage you to review the privacy policies of any third-party services used on our Website for additional information about how they collect and use information.

9. Third-Party Websites and Links

Our Website may contain links to websites operated by third parties, including social media platforms, donation platforms, event registration services, scheduling services, partner organizations, and other websites.

Redeemer’s House is not responsible for the privacy practices, content, security, or policies of third-party websites.

Once you leave our Website, your information may be subject to the privacy policy of the third party rather than this Privacy Policy.

We encourage you to review the privacy policy of any third-party website before providing personal information.

10. Social Media

Redeemer’s House may maintain accounts or pages on third-party social media platforms.

If you interact with us through social media, the information you provide or make available through those platforms may be collected and used by the platform according to its own privacy policy and terms of use.

We may also receive information about interactions with our social media content, depending on the platform and your privacy settings.

11. Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

If you believe you have submitted sensitive information to us through an insecure method, please contact us so we can determine the appropriate next steps.

12. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate organizational and financial records, comply with legal and professional obligations, resolve disputes, enforce agreements, and protect our rights.

The retention period may vary depending on the type of information and the reason it was collected.

Clinical and counseling records may be subject to separate retention requirements and policies that are different from those applicable to ordinary website information.

13. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through general website features.

Because Redeemer’s House may provide counseling or coaching services to children and families, information about a minor may be collected as part of an authorized care process. Such information is handled according to applicable laws, professional requirements, and the policies and consent procedures governing the relevant services.

If you believe a child has provided personal information through the Website outside of an authorized care process, please contact us.

14. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request information about the personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Opt out of certain marketing communications;
Withdraw consent where processing is based on consent; and
Exercise other rights provided by applicable law.

Certain information may be exempt from deletion, access, or other requests because of legal, clinical, security, accounting, or other legitimate requirements.

If you would like to make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

Nothing in this Privacy Policy is intended to limit any rights you may have under applicable law.

15. Texas Privacy Rights

Redeemer’s House is based in Texas and serves individuals in Texas and elsewhere.

Texas law may provide certain privacy rights to qualifying consumers. Whether a particular privacy law applies to Redeemer’s House and to a particular individual or type of information depends on the circumstances and applicable legal exemptions.

Where required by applicable law, Redeemer’s House will honor applicable privacy rights and provide required notices and processes.

16. HIPAA and Other Health Privacy Laws

Some information collected in connection with counseling or other services may be subject to federal or state health privacy laws, professional confidentiality requirements, or other legal protections.

Whether and to what extent a particular service or record is subject to the Health Insurance Portability and Accountability Act (“HIPAA”) or another privacy law depends on the circumstances, including the entity providing the service and the manner in which information is collected and maintained.

If Redeemer’s House is a HIPAA-covered entity or business associate, this section should be replaced or supplemented with the organization's applicable HIPAA Notice of Privacy Practices and related policies.

This Website Privacy Policy is not intended to serve as a HIPAA Notice of Privacy Practices.

17. Security Incidents and Data Breaches

If we discover a security incident involving personal information, we will investigate the incident and take reasonable steps to contain, remediate, and prevent further unauthorized access or disclosure.

When required by applicable law, we will notify affected individuals, governmental authorities, or other parties within the required timeframe and in the manner required by law.

Certain federal requirements may apply to breaches involving health information, depending on the type of information and the organizations involved.

18. International Visitors

Redeemer’s House is based in the United States, and our Website is operated primarily for individuals in the United States.

If you access the Website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other locations where Redeemer’s House or its service providers operate.

Privacy and data protection laws in those locations may differ from those in your country.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or other circumstances.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. If we make material changes, we may provide additional notice when appropriate.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect personal information.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Redeemer’s House
Houston, Texas
Email: taylor.fisher@theredeemershouse.org

When contacting us about a privacy request, please do not include sensitive clinical or health information in an ordinary email unless you have been specifically instructed to do so through a secure communication method.

21. Important Notice for Website Visitors

Redeemer’s House exists to provide compassionate, Christ-centered counseling and coaching to ministry leaders and their families. Our Website provides general information about our ministry and is not intended to create a therapist-client, coach-client, or other professional relationship simply through your use of the Website.

Submitting an online inquiry or application does not guarantee acceptance for services.

If you are seeking counseling or coaching, please use the care application and communication process provided by Redeemer’s House. For current clients, please use the secure communication methods provided by your therapist or coach when communicating sensitive or confidential information.

Last Updated: August 22, 2026