Consumer Information

1. Business Violation Concerns

If you believe you have been a victim of fraudulent business practices in the State of Texas, please contact the Attorney General's Office to file a consumer complaint.

Click here to learn more about your consumer rights.

https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

2. License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.

Click here to access the Texas Code.

Texas Behavioral Health Executive Council

1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

https://bhec.texas.gov/contact-us/

3. Request records

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, you can email a records request to jennifer.hall@theredeemershouse.org.